Shipping Policy

Last updated: October 27, 2026

At Rodexol, we are committed to providing a convenient, transparent, and reliable shopping experience for customers around the world.

We aim to make the delivery of our Rodexol Mouse Repellent Pouches straightforward, with clear information about order processing, shipping destinations, delivery estimates, shipping costs, customs requirements, and order tracking.

This Shipping Policy applies to orders placed through https://rodexol.com, operated by AIAE COOPERATION LLC, a limited liability company registered in Wyoming, United States.

Our shipping services are subject to destination availability, carrier coverage, product-specific restrictions, and applicable consumer protection laws.

1. Shipping Locations

Rodexol operates an international online store with 32 active Shopify markets, covering selected destinations in North America, Europe, and other regions.

North America

• United States

• Canada

United Kingdom

• United Kingdom

European Union

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

Other International Markets

• Argentina

• Australia

• Israel

• Switzerland

• Türkiye

Important: An active Shopify market does not necessarily mean that shipping is available to every address within that country.

Delivery availability depends on our shipping coverage, carrier services, product import requirements, and restrictions applicable to the destination.

The shipping options available for your order will be determined by the delivery address entered during checkout.

If shipping is unavailable to your location, you may be unable to complete the order for that address.

Remote territories, military addresses, PO boxes, and certain other locations may be subject to additional restrictions or unavailable delivery services.

We reserve the right to restrict shipments to destinations where fulfilment is prohibited by applicable law, carrier rules, or product-specific import requirements.

If an order cannot be fulfilled after payment has been collected, we will notify the customer and arrange an appropriate refund in accordance with applicable law.

2. Order Processing Times

We aim to process orders within 1 business day after successful payment confirmation.

Business days generally exclude weekends and applicable public holidays.

Orders placed after the daily processing cutoff, during weekends, or on public holidays may begin processing on the next business day.

Order processing may include:

• Payment verification and order confirmation.

• Fraud prevention and security checks.

• Product preparation and packaging.

• Shipping label generation.

• Coordination with fulfilment partners and shipping carriers.

Order processing time is separate from shipping transit time.

During periods of high demand, major promotional campaigns, public holidays, or unexpected operational disruptions, additional processing time may occasionally be required.

If a significant processing delay occurs, we will make reasonable efforts to inform affected customers.

3. Estimated Delivery Times

Delivery estimates depend on the destination country, shipping service, fulfilment location, carrier availability, customs processing, and local delivery conditions.

Standard Shipping

For eligible destinations where our standard 5–7 business day delivery service is offered, estimated shipping transit time is approximately 5–7 business days after dispatch.

This estimate does not apply universally to every country or destination.

International destinations may have different delivery estimates depending on the available shipping route and local conditions.

The delivery estimate provided for your destination during checkout or in your order confirmation will take precedence over any general estimate in this policy.

Processing and Transit Times

Please distinguish between:

Order Processing Time: The time needed to confirm, prepare, and dispatch your order.

Shipping Transit Time: The estimated time between dispatch and delivery to the designated destination.

Unless expressly stated otherwise, transit estimates do not include order processing time.

Possible Delivery Delays

International shipments may occasionally experience delays caused by:

• Customs inspections and clearance.

• Public holidays and peak shopping seasons.

• Adverse weather or natural disasters.

• Transportation disruptions.

• Local postal or courier delays.

• Incorrect or incomplete delivery information.

• Security inspections or import restrictions.

• Unexpected carrier or logistics disruptions.

We make reasonable efforts to arrange timely delivery and assist customers when shipments are delayed.

Delivery estimates are not guaranteed delivery dates unless expressly identified and agreed as such.

Where applicable law establishes a mandatory delivery deadline or grants remedies for late delivery, those requirements take priority.

If your order has not arrived within the communicated delivery timeframe, please contact hello@rodexol.com.

4. Shipping Costs

Free standard shipping is available for eligible orders and destinations where this option is offered during checkout.

Where free standard shipping applies, no shipping fee will be charged for the eligible delivery service.

Shipping costs may vary based on:

• Destination country or region.

• Order value.

• Package weight or quantity.

• Available shipping service.

• Promotional offers.

• Carrier and delivery restrictions.

If a shipping charge applies, it will be disclosed during checkout before purchase confirmation.

Alternative shipping options, where available, may incur additional charges.

Customers can review applicable shipping costs before completing their purchases.

Shipping promotions and eligibility for free delivery may change for future orders.

5. Customs, Duties, and Import Taxes

International shipments may be subject to customs clearance procedures, import duties, value-added tax (VAT), sales taxes, or carrier handling charges depending on the destination.

Taxes and Charges Collected at Checkout

Where import taxes, duties, or other mandatory charges are collected during checkout, the relevant amounts will be displayed before purchase confirmation in accordance with applicable law.

Taxes and Charges Collected Upon Import

For certain destinations and delivery arrangements, customs authorities or carriers may assess import-related charges upon arrival.

If these charges are payable by the customer, that responsibility will be disclosed as required by applicable law before purchase.

Where applicable law or the agreed delivery terms require Rodexol to bear specific import costs, those obligations remain our responsibility.

Prepaid Duties and Taxes

If checkout expressly identifies a shipment as having prepaid import duties and taxes, those charges will be handled according to the applicable delivery terms.

Customs Clearance

Customs processing may affect delivery times.

Rodexol will comply with applicable export and shipping obligations, and customers may be asked to provide information reasonably necessary for lawful customs clearance.

Products may be unavailable for delivery to certain jurisdictions because of import restrictions or local regulations.

We do not guarantee that every Rodexol product can be imported into every country shown in our Shopify Markets settings.

6. Tracking Your Order

After your order has been dispatched, we will send a shipping confirmation email containing available tracking information.

Where tracking is supported by the carrier, you can monitor your shipment using the tracking link supplied.

Please note:

• Tracking information may not become active immediately after dispatch.

• Carrier updates may take additional time to appear.

• International shipments may pass through multiple logistics providers.

• Tracking availability and update frequency may vary by country and carrier.

If you have not received your shipping confirmation or are experiencing tracking difficulties, please contact:

Email: hello@rodexol.com

Phone: +1 (917) 914-7865

Please include your order number so our customer support team can assist you.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review:

• Recipient's full name.

• Street address and building number.

• Apartment or unit number, where applicable.

• City, region, and postal code.

• Country of delivery.

• Contact telephone number, where required.

If you notice an error after placing your order, contact hello@rodexol.com as soon as possible.

We will make reasonable efforts to correct shipping information before dispatch.

However, changes may not be possible once an order has entered the fulfilment or shipping process.

Undeliverable or Returned Packages

If a package is returned because the delivery address was materially incorrect or incomplete, we will review the circumstances and discuss available redelivery or refund options.

Additional redelivery charges may apply where permitted by law, appropriately disclosed, and attributable to information provided by the customer.

No provision of this section removes any consumer right or remedy that applies when a delivery problem is attributable to Rodexol or its appointed delivery service.

8. Lost, Damaged, or Delayed Packages

We understand that receiving your order in good condition is important.

If your shipment is delayed, lost, damaged, or incorrectly delivered, please contact our support team.

Email: hello@rodexol.com

Phone: +1 (917) 914-7865

When contacting us, please provide:

• Your order number.

• The email address used during checkout.

• A brief description of the problem.

• Available tracking information.

• Photographs of damaged packaging or products, where practical.

We will review the available shipping information and, where appropriate, investigate the issue with the responsible carrier.

Lost Packages

If a shipment is confirmed lost or is not delivered within a timeframe that gives rise to a legal remedy, we will provide an appropriate resolution.

Depending on the circumstances and applicable law, this may include a replacement or refund.

Damaged Packages

If Rodexol Mouse Repellent Pouches arrive damaged or defective, please contact us as soon as reasonably possible.

Where appropriate, we may provide a replacement, refund, or other remedy required by applicable consumer protection law.

Responsibility for Delivery

Where Rodexol arranges delivery, we remain responsible for fulfilling our contractual delivery obligations.

Risk of loss or damage transfers in accordance with applicable law, including any mandatory rules protecting consumers until goods are received by them or an authorised recipient.

We do not require customers to resolve carrier-related delivery failures independently where Rodexol remains legally responsible.

9. Late Delivery and Customer Rights

Rodexol aims to deliver orders within the timeframe communicated during checkout or in the order confirmation.

Where delivery is delayed, customers may contact our support team for assistance and updated shipment information.

European Union

For qualifying consumer purchases in the European Union, goods must generally be delivered within the agreed delivery period or, where no different period has been agreed, without undue delay and within 30 calendar days after conclusion of the contract.

If delivery does not occur as required, customers may have the right to request delivery within an additional reasonable period and, if delivery still does not occur, terminate the contract and receive reimbursement.

In certain circumstances, an additional delivery period may not be required.

United Kingdom

Under applicable United Kingdom consumer protection law, goods generally must be delivered within the agreed period or, where no delivery period has been agreed, without undue delay and within 30 days after the contract is entered into.

Customers retain applicable legal rights to cancellation or reimbursement where delivery obligations are not met.

Other International Markets

Customers in the United States, Canada, Australia, Switzerland, Türkiye, Israel, Argentina, and other applicable jurisdictions retain any mandatory rights concerning delivery delays, non-delivery, product damage, cancellation, and refunds.

Where local law provides additional or stronger protection, those requirements will prevail over conflicting terms of this policy.

Nothing in this Shipping Policy limits or excludes statutory consumer rights.

10. Order Changes and Cancellations

If you wish to modify or cancel an order, please contact us as soon as possible.

Email: hello@rodexol.com

Phone: +1 (917) 914-7865

We may be able to accommodate order changes before dispatch.

Once an order has entered the shipping process, it may no longer be possible to modify the shipping address, package contents, or delivery method.

If an order has already been dispatched, customers may request available cancellation or return options under our Refund & Return Policy and applicable law.

Statutory cancellation or withdrawal rights remain available where applicable, regardless of the order's shipping status.

For more information, please review our:

Refund & Return Policy:
https://rodexol.com/pages/refund-policy

30-Day Money-Back Guarantee

All Rodexol Mouse Repellent Pouches are covered by our advertised 30-Day Money-Back Guarantee.

If you are dissatisfied with the product's performance, you may request a refund within 30 calendar days after delivery, subject to the guarantee terms.

Eligible claims may include products that have been opened and used according to the supplied instructions.

Please contact hello@rodexol.com with your order number and a brief explanation of your experience.

This voluntary guarantee is separate from and additional to applicable statutory consumer rights.

11. International Shipping Restrictions

Shipping availability may differ across the countries configured in our Shopify Markets settings.

Certain products may be subject to:

• Local import requirements.

• Product-specific regulatory restrictions.

• Customs declarations or inspections.

• Carrier restrictions.

• Destination-specific delivery limitations.

• Additional safety or labelling requirements.

Rodexol reserves the right not to accept or fulfil shipments to destinations where delivery is prohibited, unavailable, or cannot reasonably be arranged in compliance with applicable requirements.

If such a restriction prevents fulfilment after an order has been accepted and paid for, we will notify the customer and provide the appropriate refund.

We will not use shipping restrictions to remove mandatory customer rights relating to orders already placed.

12. Contact Information

For questions about order processing, international shipping, tracking, delivery estimates, customs procedures, or shipment problems, please contact Rodexol.

Brand / Trading Name: Rodexol

Legal Company Name: AIAE COOPERATION LLC

Company Registration Number: 2026-002069361

State of Registration: Wyoming, United States

Date of Formation: August 31, 2026

Registered Business Address:

30 N Gould St, STE R
Sheridan, WY 82801
United States

Customer Support Email: hello@rodexol.com

Phone: +1 (917) 914-7865

Website: https://rodexol.com

Please note that our registered business address is not necessarily a warehouse, fulfilment centre, or product return facility.

For product returns, please contact our support team to obtain the correct return instructions and destination.

We are committed to providing transparent shipping information and resolving delivery concerns fairly and efficiently across the international markets we serve.

Rodexol – Operated by AIAE COOPERATION LLC
https://rodexol.com