Refund & Return Policy

Last updated: October 27, 2026

At Rodexol, we want every customer to shop with confidence and feel satisfied with their purchase of Rodexol Mouse Repellent Pouches.

We are committed to providing a fair, transparent, and straightforward return and refund process for our customers across the markets we serve.

This Refund & Return Policy applies to purchases made through https://rodexol.com, operated by AIAE COOPERATION LLC, a limited liability company registered in the State of Wyoming, United States.

This policy explains our voluntary return arrangements, our 30-Day Money-Back Guarantee, and the statutory consumer rights that may apply in your country.

Nothing in this policy excludes, restricts, or replaces consumer rights that cannot lawfully be limited.

1. Easy Returns in 3 Steps

We aim to make requesting a return or refund as simple as possible.

Step 1 – Contact Us

Contact our customer support team:

• Email: hello@rodexol.com

• Phone: +1 (917) 914-7865

Include your order number, the products concerned, and a brief explanation of your request.

Step 2 – Choose Your Preferred Solution

Depending on the circumstances and your eligibility, we may offer:

• A refund to your original payment method.

• A replacement product.

• An exchange, where available.

• Store credit, with your agreement.

Any remedy required by applicable consumer protection law will take priority over our voluntary arrangements.

Step 3 – Receive Return Instructions

Our support team will review your request and provide the appropriate instructions, including a return address if returning the product is necessary.

Please contact us before sending a voluntary return so that we can provide the correct return destination and instructions.

This procedure does not prevent you from exercising any statutory right of withdrawal, cancellation, or return.

2. Standard 30-Day Return Policy

Rodexol offers a 30-day voluntary return period for eligible purchases.

You may request a standard change-of-mind return within 30 calendar days after receiving your order.

To qualify for a standard voluntary return:

• The product must be unused and in its original condition.

• Mouse Repellent Pouches should remain in their original packaging, with individual pouches unopened where applicable.

• You must provide your order number or other proof of purchase.

• You must contact our support team within the applicable return period.

• The returned product must not have been damaged through misuse.

Products with missing essential components or damage caused by improper handling may not qualify for a full voluntary refund.

Important: These conditions apply only to our standard voluntary return policy.

Our separate 30-Day Money-Back Guarantee allows customers to try Rodexol Mouse Repellent Pouches according to their instructions.

These voluntary return conditions also do not override any statutory rights that allow customers to inspect goods, withdraw from eligible distance contracts, or seek remedies for faulty or non-conforming goods.

3. 30-Day Money-Back Guarantee

Every purchase of Rodexol Mouse Repellent Pouches is covered by our 30-Day Money-Back Guarantee.

We understand that customers want to experience our product in their own homes before deciding whether it meets their expectations.

If you are dissatisfied with the results of Rodexol Mouse Repellent Pouches, you may request a refund within 30 calendar days after delivery.

You can still request a refund if you have opened and used the product according to its instructions.

How to Claim Your Guarantee

1. Contact hello@rodexol.com within 30 calendar days after receiving your order.

2. Include your order number or proof of purchase.

3. Briefly describe your experience with Rodexol Mouse Repellent Pouches.

4. Our customer support team will review your request and provide the appropriate refund instructions.

For eligible claims under this guarantee, we will arrange a refund to the original payment method.

Our team will inform you whether any remaining products must be returned.

The guarantee is intended to provide a fair opportunity to try Rodexol. Individual results may vary depending on product placement, rodent activity, environmental conditions, and correct usage.

This voluntary guarantee operates independently of your statutory consumer rights.

4. Return Shipping Costs

Standard Change-of-Mind Returns

For standard voluntary returns, customers are generally responsible for the direct cost of return shipping unless Rodexol agrees otherwise or applicable law requires a different arrangement.

Return shipping costs may vary depending on the country from which the product is returned.

30-Day Money-Back Guarantee

If your claim is approved under our Money-Back Guarantee, our customer support team will inform you whether returning the remaining product is necessary and provide any applicable shipping instructions.

Defective, Damaged, or Incorrect Products

If a return is required because a product is defective, damaged upon delivery, incorrectly supplied, or otherwise fails to meet applicable legal requirements, Rodexol will cover reasonable return shipping costs or arrange a suitable return method where required by applicable law.

Statutory Returns and Withdrawals

For statutory cancellation or withdrawal requests, return shipping arrangements will follow the consumer protection laws applicable to the transaction.

In particular, qualifying statutory withdrawal returns from Argentina will be handled without imposing return shipping costs on the consumer.

Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary change-of-mind returns unless otherwise stated or required by law.

For eligible statutory withdrawals in the European Union and United Kingdom, qualifying standard delivery charges will be refunded in accordance with applicable law.

Restocking Fees

Rodexol does not charge restocking fees for approved returns.

5. How to Return an Item

To begin a return request:

1. Contact Customer Support

Email hello@rodexol.com or call +1 (917) 914-7865.

2. Provide Order Information

Include:

• Your order number.

• The product or package quantity being returned.

• The reason for your request, if applicable.

• Photographs or additional information where reasonably necessary.

You are not required to provide a reason when exercising a qualifying statutory right to withdraw without justification.

3. Receive Return Instructions

Our team will provide the appropriate return destination and instructions if a physical return is necessary.

4. Send Your Return

For standard voluntary returns, please dispatch your package within 14 days after receiving return instructions, unless a longer period is specified.

Where statutory return deadlines apply, those deadlines take priority.

We recommend using a tracked shipping service and retaining proof of postage.

Important: Do not send returned products directly to our registered business address unless our support team expressly confirms it as the correct return destination.

6. Refund Processing

Once we have received and inspected an eligible returned product, or approved a claim under our 30-Day Money-Back Guarantee, we will notify you of the outcome.

Approved Refunds

For voluntary returns and approved Money-Back Guarantee claims, we aim to issue refunds to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact hello@rodexol.com.

Where applicable law requires an earlier reimbursement or a specific statutory deadline, we will follow that requirement.

Refund Method

Approved refunds will normally be issued to the original payment method used for the purchase.

An alternative payment method may be used where expressly agreed and legally permitted.

Store Credit

Store credit may be offered as an alternative if you agree.

We will not substitute store credit for a monetary refund that you are legally entitled to receive without your agreement.

Partial Refunds

Where permitted by applicable law, a partial refund may apply if a returned product has lost value because of handling beyond what was reasonably necessary to inspect it.

This does not restrict refunds promised under our separate 30-Day Money-Back Guarantee.

Any applicable deduction will be explained to the customer.

7. Exchanges and Replacements

If your order contains an incorrect or defective product, please contact us at hello@rodexol.com.

Depending on the circumstances, we may provide:

• A replacement product.

• An exchange.

• A full or partial refund where appropriate or legally required.

Exchanges are subject to product availability and applicable consumer rights.

If you wish to exchange your order for a different available package quantity or promotional offer, please contact our support team before returning the original product.

You may be asked to place a separate order after your original return has been processed.

8. Defective, Damaged, or Incorrect Items

Please inspect your order when it arrives.

If your Rodexol Mouse Repellent Pouches are damaged, defective, missing, or different from what you ordered, please contact our customer support team as soon as reasonably possible.

When contacting us, include:

• Your order number.

• A description of the problem.

• Clear photographs or a short video where practical.

Our team may request additional information where reasonably necessary to assess the issue.

We will review the matter and provide an appropriate remedy in accordance with the consumer protection laws applicable to your purchase.

There is no 72-hour reporting deadline that automatically removes your statutory rights.

Your legal rights concerning defective, damaged, unsafe, or misdescribed goods remain applicable regardless of the expiration of our voluntary return period or Money-Back Guarantee.

9. Product Condition and Packaging

Rodexol Mouse Repellent Pouches are designed to help deter mice and other rodents using a plant-based essential-oil blend.

For standard voluntary returns, products should generally remain unused, in their original packaging, and in a condition suitable for inspection.

Customers should retain their order details and any remaining product packaging when requesting a return.

Used Products Under Our Money-Back Guarantee

Customers may need to place and use Mouse Repellent Pouches in their homes to evaluate the product.

For this reason, our 30-Day Money-Back Guarantee applies to eligible products that have been opened and used according to their instructions.

Opening the packaging or using the product as directed does not automatically disqualify you from claiming under this guarantee.

Our support team will advise whether a physical return is necessary.

These conditions do not limit statutory rights relating to defective or non-conforming products.

10. Order Cancellations

You may request cancellation before your order has been dispatched.

To request cancellation, contact:

hello@rodexol.com

Include your order number and indicate that you wish to cancel.

If your order has not yet shipped and cancellation is possible, we will cancel the order and arrange the appropriate refund.

If your order has already been dispatched, please contact us to discuss the applicable return or cancellation options.

Customers in jurisdictions that provide statutory cancellation or withdrawal rights retain those rights regardless of whether an order has already been dispatched.

11. European Union and United Kingdom – Statutory Right of Withdrawal

Consumers in the European Union and United Kingdom generally have a statutory right to withdraw from eligible online purchases within 14 calendar days after receiving their goods, without giving a reason, subject to applicable legal exceptions.

For goods delivered separately under the same order, the withdrawal period generally begins after receipt of the final item.

This statutory right is separate from Rodexol's voluntary 30-day return policy and 30-Day Money-Back Guarantee.

How to Exercise Your Right

You can exercise your right of withdrawal by sending a clear statement to:

hello@rodexol.com

You must communicate your decision within the applicable withdrawal period.

You do not need to provide a reason.

After notifying us, you must generally return the goods within 14 days, unless applicable law or arrangements agreed with Rodexol provide otherwise.

Refunds for Statutory Withdrawals

For qualifying withdrawals, we will reimburse the product price and eligible standard delivery charges in accordance with applicable law.

Reimbursement will be made within the applicable statutory period, generally 14 days after receiving your withdrawal notification.

Where legally permitted, we may withhold reimbursement until we have received the goods or appropriate evidence that they have been returned.

Refunds will normally be issued using the original payment method unless you expressly agree otherwise.

Return Shipping Costs

You are generally responsible for direct return shipping costs for change-of-mind withdrawals where that responsibility has been properly disclosed before purchase, unless we agree otherwise or applicable law requires us to pay.

Handling and Product Condition

You may inspect goods in a manner reasonably necessary to establish their nature, characteristics, and functioning.

Where permitted by applicable law, you may be responsible for diminished value resulting from handling beyond that reasonably necessary for inspection.

This does not affect eligible claims under our separate 30-Day Money-Back Guarantee.

Statutory Consumer Protection

Nothing in this policy restricts mandatory rights relating to faulty goods, product conformity, legal guarantees, cancellation, or other remedies under applicable EU or UK consumer protection laws.

12. International Markets and Consumer Rights

Rodexol serves customers through its online store in supported international markets.

As of the date of this policy, our Shopify markets include the following countries.

North America

• United States

• Canada

United Kingdom

• United Kingdom

European Union

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

Other International Markets

• Argentina

• Australia

• Israel

• Switzerland

• Türkiye

The availability of products, shipping destinations, payment methods, and checkout options may vary by country and will be confirmed during checkout.

Australia

Australian customers retain all applicable rights under the Australian Consumer Law, including consumer guarantees and remedies for goods that do not meet applicable requirements.

Our voluntary return conditions and 30-Day Money-Back Guarantee do not exclude or restrict these rights.

Canada

Customers in Canada retain any mandatory rights provided by applicable federal and provincial consumer protection legislation.

Where local legislation grants additional cancellation, refund, or other consumer remedies, those rights take priority over conflicting terms of this policy.

Türkiye

Where Turkish distance-selling consumer protection rules apply, consumers generally have a statutory 14-day right of withdrawal from eligible purchases, subject to applicable exceptions and procedural requirements.

Rodexol will comply with mandatory withdrawal, refund, notification, and return shipping requirements applicable to qualifying transactions.

Israel

Where Israeli consumer protection legislation applies, customers may have statutory cancellation rights for eligible distance-selling transactions, including a generally applicable 14-day cancellation period.

Applicable exceptions, refund deadlines, cancellation charges, and special consumer protections will be observed where required by law.

Argentina

Where Argentine consumer protection law applies, consumers have a statutory right to revoke eligible distance purchases within the applicable period, generally 10 calendar days.

For qualifying statutory cancellations, Rodexol will arrange returns in accordance with applicable law, without charging the consumer return shipping costs.

Consumers may contact hello@rodexol.com to exercise their rights. Where legally required, an appropriate online cancellation mechanism will also be provided.

Switzerland

Swiss customers benefit from Rodexol's voluntary 30-day return policy and 30-Day Money-Back Guarantee.

Any mandatory rights relating to defective or non-conforming products remain unaffected.

United States and Other Applicable Jurisdictions

Customers retain mandatory consumer protection rights that apply in their respective jurisdictions.

Where a local consumer protection law provides greater rights than this policy, the mandatory law will prevail.

13. Non-Returnable Items and Exceptions

Certain products or returns may be excluded from our standard voluntary change-of-mind return policy because of their condition, product-specific restrictions, or applicable legal exceptions.

Any relevant restrictions will be disclosed where required before purchase.

However:

• These exclusions do not override eligible claims under our advertised 30-Day Money-Back Guarantee.

• They do not remove statutory rights relating to defective, damaged, unsafe, incorrectly supplied, or misdescribed goods.

• They do not automatically eliminate statutory withdrawal rights merely because packaging has been opened, where applicable law provides otherwise.

All exclusions are subject to the mandatory consumer protection rules applicable to the transaction.

14. Lost or Undelivered Orders

If your order has not arrived within the delivery timeframe communicated at checkout or in your order confirmation, please contact:

hello@rodexol.com

We will review the tracking information and investigate the shipment with the relevant carrier.

If an order is confirmed lost or is not delivered within a timeframe required by applicable law, Rodexol will provide an appropriate remedy, including replacement or refund where required.

Customers retain any additional statutory remedies relating to delayed or undelivered goods.

For more information about delivery destinations, shipping arrangements, and estimated delivery times, please refer to our Shipping Policy.

15. Contact Information

For questions about returns, refunds, exchanges, order cancellations, damaged products, or your consumer rights, please contact Rodexol.

Business Name: Rodexol

Legal Entity: AIAE COOPERATION LLC

Company Registration Number: 2026-002069361

State of Registration: Wyoming, United States

Date of Formation: August 31, 2026

Registered Business Address:

30 N Gould St, STE R
Sheridan, WY 82801
United States

Email: hello@rodexol.com

Phone: +1 (917) 914-7865

Website: https://rodexol.com

Please note that our registered business address is not necessarily a product return facility. Contact customer support before shipping a return to obtain the correct return destination.

We are committed to responding to customer concerns fairly, providing clear return instructions, and respecting consumer protection laws in the markets we serve.

Optional Withdrawal Notification Form – EU and UK Customers

You may use the following form to exercise a qualifying statutory right of withdrawal. Use of this form is optional; any other clear statement of withdrawal is also acceptable.

To: AIAE COOPERATION LLC, trading as Rodexol
Email: hello@rodexol.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

• Product(s):

• Order number:

• Ordered on:

• Received on:

• Consumer's name:

• Consumer's address:

• Date:

If submitting electronically, simply email the completed information to hello@rodexol.com.

Rodexol – Operated by AIAE COOPERATION LLC
https://rodexol.com