Privacy Policy

Last updated: October 27, 2026

At Rodexol, we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when you visit our website, https://rodexol.com, purchase our products, communicate with us, or otherwise interact with our services.

Rodexol is operated by AIAE COOPERATION LLC, a limited liability company registered in the State of Wyoming, United States, under registration number 2026-002069361.

This Privacy Policy applies to customers and visitors across the international markets we serve, subject to applicable privacy and data protection laws.

Where applicable law requires consent for a particular activity, such as non-essential cookies or certain marketing communications, we will request that consent separately. Simply visiting our website does not constitute consent to all data processing activities described in this policy.

1. Information We Collect

Depending on how you interact with Rodexol, we may collect the following categories of personal information.

Personal and Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• delivery address

• Customer account details

• Country or region of residence

Order and Transaction Information

• Products purchased

• Order numbers and order history

• Purchase dates and transaction amounts

• Payment methods and payment confirmation

• Shipping and delivery information

• Return, exchange, and refund requests

• Customer service interactions related to purchases

Payments are processed by supported payment service providers. We generally receive payment confirmations and limited transaction information necessary to manage purchases, refunds, and disputes rather than complete payment card details.

Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and website interactions

• Shopping cart activity

• Referral sources

• Approximate geographic location derived from technical information

• Cookies and similar tracking identifiers

• Advertising attribution and analytics information

Customer Communications

We may collect personal information when you:

• Contact our customer support team.

• Submit questions about Rodexol Mouse Repellent Pouches.

• Request assistance with an order.

• Submit product reviews or feedback.

• Subscribe to marketing communications.

• Participate in promotional activities.

We ask customers not to provide sensitive personal information unless it is reasonably necessary for a specific request.

2. How We Collect Personal Information

We collect personal information from several sources.

Directly from you

When you place an order, register an account, subscribe to communications, submit a form, or contact us.

Automatically through our website

Through cookies, server logs, analytics tools, and similar technologies, subject to applicable legal requirements and your privacy preferences.

From service providers

Including payment processors, shipping companies, fulfilment partners, security providers, and other companies that help us operate our online store.

From advertising and business partners

Where permitted by law, we may receive information related to marketing campaign performance, customer interactions, and advertising attribution.

We aim to collect only information reasonably necessary for legitimate business purposes or otherwise permitted by applicable law.

3. How We Use Your Personal Information

We process personal information for the following purposes.

Order Processing and Fulfilment

To:

• Process and confirm purchases.

• Arrange payment processing.

• Prepare and dispatch orders.

• Provide delivery tracking information.

• Manage cancellations, returns, and refunds.

• Communicate important order updates.

Customer Support

To respond to enquiries, resolve problems, provide product information, and assist customers with Rodexol Mouse Repellent Pouches.

Website Operations and Improvement

To maintain and improve our website, understand how customers use our services, troubleshoot technical problems, and enhance the shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails and marketing communications.

• Measure advertising campaign performance.

• Understand customer preferences.

• Display advertisements relevant to customer interests.

• Evaluate the effectiveness of marketing activities.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages.

Where consent is required for electronic marketing, personalised advertising, or advertising-related tracking, we will obtain it as required.

Security and Fraud Prevention

To protect transactions, detect fraudulent activity, maintain account security, prevent unauthorised access, and protect our customers and business.

Legal and Regulatory Compliance

To comply with applicable tax, accounting, consumer protection, privacy, and other legal obligations.

4. Legal Bases for Processing Personal Information

Where the European Union General Data Protection Regulation (GDPR), United Kingdom GDPR, or similar legislation applies, we rely on appropriate legal bases for processing personal information.

These may include:

Performance of a Contract

Processing personal information necessary to fulfil purchases, arrange deliveries, process payments, or provide services requested by customers.

Legal Obligations

Processing necessary to comply with applicable tax, accounting, regulatory, consumer protection, or other legal requirements.

Legitimate Interests

Processing necessary for legitimate business interests, such as preventing fraud, securing our website, improving customer support, and maintaining business operations, where those interests are not overridden by applicable individual rights.

Consent

Processing based on permission provided by the individual, including where required for promotional communications, non-essential cookies, or personalised advertising.

Where processing relies on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing lawfully carried out before withdrawal.

Other jurisdictions may provide different lawful grounds for processing personal information, which we will apply as required.

5. Sharing and Disclosure of Personal Information

We may share personal information with third parties where reasonably necessary to operate our business, fulfil orders, provide customer support, or comply with applicable law.

These may include:

E-Commerce Platform

Shopify, which provides the technology supporting our online store, checkout processes, customer accounts, and related e-commerce services.

Payment Service Providers

Payment processors and financial service providers supporting the payment methods available during checkout.

Shipping and Fulfilment Partners

Warehouses, logistics providers, fulfilment companies, and delivery carriers responsible for preparing and delivering orders.

Analytics and Advertising Partners

Where their services are enabled, providers such as Google and Meta may process information for analytics, advertising measurement, and marketing activities, subject to applicable law and privacy preferences.

Technical Service Providers

Companies providing hosting, website maintenance, communications, security, fraud prevention, and customer support services.

Legal and Regulatory Authorities

We may disclose information when required by applicable law, lawful government requests, court orders, or legitimate regulatory procedures.

Business Transfers

Personal information may be disclosed in connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable privacy protections.

We do not disclose personal information without an appropriate business purpose or other lawful basis.

Certain disclosures to advertising partners may be classified as a sale, sharing, or targeted advertising under applicable United States state privacy laws, even where no money is exchanged for personal information.

Where required by law, customers may opt out of these activities.

6. Shopify and Third-Party Data Processing

Our online store is powered by Shopify.

Shopify processes certain personal information to support website functionality, secure checkout, payment processing, customer accounts, fraud prevention, and other e-commerce services.

Information submitted through our website may be processed by Shopify and its authorised service providers, including providers operating in other countries.

Depending on the Shopify services enabled for our store, Shopify may also process certain information for analytics, shopping experiences, and advertising-related functionality.

For more information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/en

Shopify's privacy practices are described in its own policies. Requests concerning Rodexol's processing of your personal information can be directed to hello@rodexol.com.

7. Cookies and Tracking Technologies

Rodexol uses cookies and similar technologies to support the operation of our website and improve customer experiences.

Essential Cookies

These support website functionality, shopping carts, secure checkout, session management, and other necessary services.

Preference Cookies

These may remember language, currency, region, or other shopping preferences.

Analytics Cookies

These may help us understand website traffic, visitor interactions, and performance.

Advertising Cookies

These may support advertising measurement, attribution, and personalised advertising where permitted.

Your Cookie Choices

Where required by applicable law, non-essential cookies and tracking technologies will be used only after the necessary consent has been obtained.

You may manage or withdraw applicable cookie preferences using the privacy controls available on our website or through your browser settings.

Disabling certain cookies may affect website functionality or your shopping experience.

If you have questions about cookies or your privacy preferences, please contact hello@rodexol.com.

8. Your Privacy Rights

Depending on your country, state, or province of residence, you may have certain rights concerning your personal information.

These may include:

Right of Access

Request access to personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of personal information, subject to applicable legal exceptions.

Right to Restrict Processing

Request restrictions on particular processing activities where provided by law.

Right to Object

Object to certain types of processing, including direct marketing where applicable.

Right to Data Portability

Request eligible personal information in a structured, commonly used, machine-readable format.

Right to Withdraw Consent

Withdraw consent for processing activities that rely on consent.

Right to Opt Out

Opt out of certain personal information disclosures, targeted advertising, sales, or sharing where applicable.

Right to Complain

Submit a complaint to an appropriate privacy or data protection authority where applicable.

How to Exercise Your Rights

To exercise applicable rights, email:

hello@rodexol.com

Please describe your request and provide enough information for us to identify the relevant records.

We may request information reasonably necessary to verify your identity before fulfilling certain requests.

We will respond within the timeframe required by applicable law.

Where the GDPR or UK GDPR applies, this is generally within one month, subject to legally permitted extensions.

9. Data Sharing Opt-Out and Privacy Choices

Depending on your jurisdiction, you may have the right to opt out of certain uses or disclosures of personal information for advertising purposes.

To submit a request concerning Rodexol's data processing, contact:

hello@rodexol.com

You may also manage certain Shopify-related privacy preferences through:

https://privacy.shopify.com/en

Where applicable law requires us to recognise valid opt-out preference signals, including Global Privacy Control (GPC), we will process those signals in accordance with that law.

Available privacy choices may vary depending on your location and the services enabled on our website.

10. How Long We Retain Your Information

Rodexol retains personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer or shorter retention period is required by applicable law.

Retention periods depend on factors including:

• The duration of our relationship with you.

• Order processing and delivery requirements.

• Customer support and dispute resolution.

• Returns and refund processing.

• Tax, accounting, and legal recordkeeping obligations.

• Fraud prevention and security requirements.

• Applicable limitation periods.

• Consent preferences and legally valid deletion requests.

Order and transaction information may be retained where necessary for accounting, tax compliance, fraud prevention, or other legal obligations.

Marketing information is retained in accordance with applicable laws and communication preferences.

When personal information is no longer needed, we take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

11. International Data Transfers

Rodexol operates an international online store serving customers in North America, Europe, and other supported markets.

Because AIAE COOPERATION LLC is registered in the United States and relies on international service providers, personal information may be transferred to, stored in, or processed in countries outside your country of residence.

These may include the United States and other locations where our service providers maintain operations.

Where personal information is transferred from the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with applicable international transfer restrictions, we will use legally recognised safeguards where required.

Such safeguards may include:

• Applicable adequacy decisions.

• Standard Contractual Clauses.

• The UK International Data Transfer Agreement or applicable UK Addendum.

• Other legally permitted transfer mechanisms.

International data transfers involving customers in other jurisdictions will be handled in accordance with the requirements applicable to those jurisdictions.

For additional information regarding international data transfers, contact hello@rodexol.com.

12. Data Storage and Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, disclosure, alteration, destruction, or loss.

Security practices may include secure transmission, access controls, service provider safeguards, and other measures appropriate to the information involved.

Our website uses HTTPS encryption to help protect information transmitted between customers and the online store.

Payments are processed through supported payment service providers applying their own security procedures.

Although we take reasonable precautions, no electronic system or method of internet transmission can be guaranteed to be completely secure.

Customers should protect their account credentials and contact us if they suspect unauthorised account activity or misuse of their personal information.

13. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information directly from children under 16.

If we discover that personal information has been collected from a child in circumstances prohibited by applicable law, we will take appropriate steps to delete the information or otherwise address the situation as required.

Parents or legal guardians may contact us at:

hello@rodexol.com

Where a jurisdiction requires a higher age threshold or additional protections, we will follow the applicable requirements.

14. Privacy Rights by Region

Rodexol serves customers in 32 active Shopify markets. Data protection rights and obligations may differ depending on the customer's country or region.

United States

Customers in the United States may have additional rights under applicable federal or state privacy laws.

Depending on eligibility and applicable law, these rights may include access, correction, deletion, data portability, and opting out of certain targeted advertising or personal information sales or sharing.

Where required, we will provide mechanisms to exercise applicable rights, including appeal rights and protections against unlawful discrimination for exercising privacy rights.

Canada

Canadian customers may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

These may include rights to access and correct personal information, withdraw consent where applicable, and challenge an organisation's privacy practices.

We will handle personal information and consent requirements in accordance with applicable Canadian law.

European Union

For customers located in the European Union, the GDPR may provide rights to access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent.

Eligible customers may also have rights regarding decisions based solely on automated processing that produce legal or similarly significant effects.

Customers may lodge complaints with their competent data protection supervisory authority.

Rodexol's active European Union markets include:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

United Kingdom

Customers in the United Kingdom may have rights under the UK GDPR and the Data Protection Act 2018, as amended.

Where applicable, these include rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Customers may raise concerns with the UK Information Commissioner's Office (ICO).

Switzerland

Swiss customers may have rights under the Swiss Federal Act on Data Protection, including rights concerning access, correction, and other applicable protection of their personal data.

International transfers involving Swiss personal information will be handled in accordance with applicable Swiss legal requirements.

Australia

Where the Australian Privacy Act and Australian Privacy Principles apply, customers may have rights to request access to, or correction of, their personal information and to complain about applicable privacy breaches.

We will review complaints and respond in accordance with applicable Australian privacy requirements.

Customers may have the right to contact the Office of the Australian Information Commissioner (OAIC) where applicable.

Türkiye

Where Turkish Personal Data Protection Law No. 6698 (KVKK) applies, customers may have rights to:

• Learn whether their personal data is being processed.

• Request information about personal data processing.

• Learn the purposes of processing.

• Request correction of inaccurate or incomplete data.

• Request deletion or destruction where legally applicable.

• Obtain information about relevant data transfers.

• Exercise other rights provided under Article 11 of the KVKK.

Personal information transfers involving Türkiye will be handled in accordance with applicable legal requirements.

Israel

Where Israeli privacy legislation applies, customers retain applicable rights under the Israeli Privacy Protection Law, including rights related to accessing and correcting personal information.

Rodexol will observe mandatory privacy, data security, and international transfer requirements applicable to relevant processing activities.

Argentina

Where Argentina's Personal Data Protection Law No. 25,326 applies, customers may have rights concerning access, rectification, updating, deletion, and other legally protected uses of their personal information.

Customers may exercise applicable rights by contacting hello@rodexol.com.

Where applicable, customers may also submit complaints to Argentina's Agency for Access to Public Information (AAIP).

Other Applicable Local Requirements

Where any applicable privacy or data protection law provides additional mandatory rights or protections, those legal requirements will take precedence over conflicting provisions of this Privacy Policy.

15. Automated Processing and Advertising Measurement

Rodexol may use automated technical tools to support fraud detection, payment security, website analytics, advertising attribution, and other business operations.

Such processing may involve evaluating transaction information, technical signals, or website interactions.

Where applicable law imposes restrictions on solely automated decisions producing legal or similarly significant effects, we will comply with those restrictions and provide applicable individual rights.

Customers may contact hello@rodexol.com for further information or to exercise applicable rights relating to automated processing.

16. Third-Party Websites and Services

Our website may contain links to external websites or services operated by third parties.

These third parties may have separate privacy policies, terms, and data processing practices.

Rodexol is not responsible for the independent privacy practices of third-party websites outside our control.

We recommend reviewing relevant third-party privacy notices before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business operations.

• The services offered through our online store.

• Privacy and data protection laws.

• Security practices.

• Technology and service providers.

• International market operations.

Updated versions will be published on this page with a revised Last updated date.

Where required by applicable law, we will provide additional notice or obtain appropriate consent before implementing material changes affecting certain processing activities.

18. Contact Information

If you have questions about this Privacy Policy, the collection or use of your personal information, international data transfers, or your privacy rights, please contact us.

Brand / Trading Name: Rodexol

Legal Company Name: AIAE COOPERATION LLC

Company Registration Number: 2026-002069361

State of Registration: Wyoming, United States

Date of Formation: August 31, 2026

Registered Business Address:

30 N Gould St, STE R
Sheridan, WY 82801
United States

Customer Support Email: hello@rodexol.com

Telephone: +1 (917) 914-7865

Website: https://rodexol.com

For the purposes of applicable data protection legislation, AIAE COOPERATION LLC is the data controller or equivalent responsible organisation for personal information it determines the purposes and means of processing, except where a third party independently acts as a controller.

Privacy requests and complaints can be submitted to hello@rodexol.com.

We are committed to reviewing privacy enquiries fairly, responding within applicable legal deadlines, and taking appropriate steps to protect the personal information entrusted to Rodexol.

Rodexol – Operated by AIAE COOPERATION LLC
https://rodexol.com