Australian orders: Please include your order number when contacting hello@rodexol.com about delivery, returns or product enquiries. Your consumer rights under the Australian Consumer Law continue to apply.

Contact Us

We'd love to hear from you!

At Rodexol, we're dedicated to providing excellent customer service and making your shopping experience as smooth, convenient, and enjoyable as possible.

Whether you have a question about your order, need help with your Rodexol Mouse Repellent Pouches, want to request a return or refund, or simply have feedback to share, our customer support team is here to help.

Your satisfaction matters to us, and we're committed to providing friendly, reliable, and professional assistance.

Customer Support

Need assistance? Our team is happy to help with product questions, orders, shipping enquiries, returns, and general customer support.

Email: hello@rodexol.com
Phone: +1 (917) 914-7865
Website: https://rodexol.com
Business Address: 30 N Gould St, STE R, Sheridan, WY 82801, United States

For order-related enquiries, please include your order number and the email address used during checkout so we can locate your purchase and assist you more efficiently.

We aim to respond to customer enquiries as promptly as possible.

How Can We Help?

Order & Shipping Enquiries

Have questions about your order, shipping status, tracking information, or delivery?

Our team can help you check your order status, understand shipping updates, and resolve delivery-related concerns.

Rodexol serves customers across selected international markets, including the United States, United Kingdom, Canada, Australia, and supported European and other destinations.

Shipping availability and delivery estimates depend on your location and the options available during checkout.

Product Support

Need help getting the most out of your Rodexol Mouse Repellent Pouches?

Our customer support team can assist with:

Understanding how our plant-based rodent repellent works.
Choosing suitable locations for pouch placement.
Determining how many pouches may be needed.
Understanding recommended replacement intervals.
Following proper usage and safety instructions.
Getting guidance for homes, garages, roof spaces, basements, caravans and campervans, and other suitable spaces.

Our goal is to help you use Rodexol correctly and effectively according to the product instructions.

Returns & Refunds

Not completely satisfied with your purchase?

Rodexol offers a 30-Day Money-Back Guarantee for eligible purchases of our Mouse Repellent Pouches.

If you're dissatisfied with your experience, you may request a refund within 30 calendar days after delivery under the applicable guarantee terms.

Our guarantee also covers eligible products that have been opened and used according to their instructions.

Our customer support team will guide you through the process and provide appropriate return or refund instructions.

Your statutory consumer rights remain unaffected.

For complete details, please review our Refund & Return Policy.

General Enquiries & Feedback

Have a question, suggestion, or feedback about Rodexol?

We'd love to hear from you.

Whether you're considering your first purchase, want to learn more about our plant-based mouse deterrent products, or have suggestions for improving your experience, our team welcomes your enquiries.

Returns & Exchanges

If you would like to request a return, exchange, replacement, or refund, please follow these steps:

Email hello@rodexol.com.
Include your order number and the email address used during checkout.
Identify the product or package quantity concerned.
Briefly explain your request, where applicable.
Our team will review your enquiry and provide the appropriate instructions.

If you are requesting a refund under our 30-Day Money-Back Guarantee, please tell us about your experience with Rodexol Mouse Repellent Pouches.

For standard voluntary returns, contact our team before shipping products back to ensure they are sent to the correct location.

If you are exercising a statutory right of withdrawal or cancellation, you do not need to provide a reason where applicable law grants that right.

All requests will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

International Customer Support

Rodexol welcomes customers from our supported international markets.

We understand that shipping arrangements, payment methods, currencies, and consumer rights may vary depending on your country or region.

Our customer support team can help with enquiries relating to:

International orders and delivery.
Shipping availability and tracking.
Payment and billing questions.
Returns and refunds.
Product information and proper usage.
Applicable customer service procedures.

Product availability and delivery options are confirmed during checkout.

We are committed to treating customers fairly and respecting the consumer protection requirements applicable to their purchases.

We're Here for You

At Rodexol, we believe that excellent customer service is just as important as the products we offer.

Whether you're discovering Rodexol for the first time or already using our Mouse Repellent Pouches to help protect your home, garage, roof space, caravan, or storage spaces, we're here to support you.

Our goal is to make every interaction with Rodexol straightforward, transparent, and helpful.

For assistance, contact us at hello@rodexol.com or call +1 (917) 914-7865.

Thank you for choosing Rodexol!

— The Rodexol Team

Rodexol — Operated by AIAE COOPERATION LLC

30 N Gould St, STE R, Sheridan, WY 82801, United States

Email: hello@rodexol.com

Phone: +1 (917) 914-7865

Website: https://rodexol.com

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